I am starting research for an article I’m writing for Texas Municipal League’s Texas Town and City magazine, on social media for municipalities. There is a dearth of information out there on this subject. Barack Obama’s campaign made great use of social media to spread his message, and as President, he has continued and expanded that use. My research is showing that the federal government is leading the way for local government. The stumbling block for them was that the terms of service (TOS) were unacceptable. So they negotiated new government-wide agreements with Facebook, MySpace, Youtube, and other providers. Read more about this process here. GSA has created a place where gov’t agencies can go to sign up for these apps that now have “federal friendly” terms of service. Go to apps.gov to read more.
Here’s an excellent overview article – the “Yellow Brick Roadmap: Five Examples of Getting Gov 2.0 Done
So, that being said, what about state and local governments? Each state seems to be making its own way. Washington State has a good wiki on “Social Web Handbook for Washington State Local Electeds”. This wiki covers some of the legal questions that should be contemplated such as the issue of elected officials posting on each others’ pages, and records retention guidelines. While each state may have a different response, this handbook lays out some important considerations for any local elected officials.
If you have found other material along these lines, please drop me a line at carla.pendergraft@gmail.com or simply post a response here on my blog.